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How can we help you today?
Get fast, expert support for your Odoo system from the NEXA help desk. Choose the right team, open a ticket in under two minutes and follow every update from your portal, in Arabic or English.
How do I get support from NEXA?
Pick the support team that fits your issue below, describe the problem with screenshots if you can, and submit the form. You get a ticket number by email right away, and a NEXA consultant picks it up based on its priority.
Support teams
Choose the right team for your issue
Functional Support
Questions on how to use Odoo features, workflows and navigation, with guidance to complete your daily tasks.
Open a ticketTechnical Support
Bugs, errors, unexpected behavior, performance issues and integration problems in the backend.
Open a ticketCritical Support
Priority handling for urgent, high-impact or business-blocking issues that need fast resolution.
Open a ticketApp Support
Help with custom modules, integrations and Odoo apps that NEXA built or configured for you.
Open a ticketHow it works
From ticket to resolution in five steps
Choose a team
Select the support team that matches your issue.
Describe the issue
Share what happened, the steps to reproduce it and any screenshots.
Get a ticket number
You receive a confirmation email with your ticket reference.
We investigate
A NEXA consultant reviews, prioritizes and works on your ticket.
Resolved and closed
We confirm the fix with you before closing the ticket.
Faster answers
Tips to get your ticket solved faster
Add screenshots
A screenshot or short screen recording of the error helps us understand it immediately.
List the steps
Name the Odoo app and record, and tell us exactly what you did before the issue appeared.
Set the right priority
Use Critical Support only for business-blocking issues so they get handled first.
FAQ
Frequently asked questions
How do I open a support ticket with NEXA?
Choose the support team that matches your issue on this page, fill in the short form with your contact details and a clear description, and submit it. You receive a ticket number by email and can follow every update from your portal.
Which support team should I choose?
Use Functional Support for how-to and workflow questions, Technical Support for bugs, errors and integrations, Critical Support for business-blocking issues, and App Support for custom modules and Odoo apps delivered by NEXA.
Is NEXA support available 24/7?
Yes. NEXA runs a 24/7 help desk for clients under an annual support agreement, so urgent issues can be reported at any time.
Which Odoo versions do you support?
NEXA supports Odoo 17, 18, 19 and 20, on Odoo Online, Odoo.sh and on-premise installations.
Can I get support in Arabic?
Yes. Our consultants handle tickets, calls and training in both Arabic and English.
How can I follow up on my ticket?
Log in to your NEXA portal to see the status, replies and history of every ticket, or simply reply to the ticket email to add more details.
Keep exploring
Related pages
Not sure which team to choose?
Contact us and we will route your request to the right consultant.