Odoo CRM & Helpdesk for Sales and Customer Service
Odoo CRM tracks every lead and opportunity from website, WhatsApp, email and phone in one pipeline, and Odoo Helpdesk manages tickets and SLAs. NEXA implements both for companies in Egypt and the GCC and connects them to PBX and call-centre systems.
How Odoo CRM helps your teams
Sales teams lose deals when leads sit in personal phones and spreadsheets. Odoo CRM assigns leads automatically, schedules follow-ups, and turns opportunities into quotations and invoices without re-typing, while managers see the full pipeline and forecast.
Key Odoo apps and features
- Lead capture from website, WhatsApp, email and social media
- Pipeline, activities and sales forecasting
- Quotations and e-signature from the opportunity
- Helpdesk tickets with SLA tracking
- PBX and call-centre integration such as VitalPBX
- Email marketing and customer surveys
How NEXA delivers your Odoo project
- Free consultation and gap analysis of your current processes
- Solution design with a fixed scope, timeline and quote
- Configuration, customisation and data migration
- User acceptance testing and role-based training in Arabic or English
- Go-live, hypercare and 24/7 support under an annual SLA
Why companies in Egypt and the GCC choose NEXA
- Official Odoo partner with 15+ years of ERP and operations experience and 30+ delivered projects
- Consultants who have worked on factory floors, warehouses and finance teams, not only in software
- Built-in compliance: ZATCA e-invoicing in Saudi Arabia, ETA e-invoice and e-receipt in Egypt, UAE VAT
- Delivery, training and documentation in Arabic and English
- Offices in New Cairo and Riyadh, serving all GCC countries
Frequently asked questions
Can Odoo CRM integrate with WhatsApp?
Yes. Leads and conversations from WhatsApp can be captured and linked to the customer record in Odoo.
Can calls from our PBX appear in Odoo?
Yes. NEXA has integrated Odoo with VitalPBX so calls open the customer record and are logged automatically.
Is Odoo CRM included with Odoo?
Yes. CRM is a core Odoo app and shares data with Sales, Invoicing and Helpdesk.
Talk to an Odoo consultant
Book a free consultation and get a clear plan, timeline and quote for your business.